Refund policy

Return and Refund Policy - Big Bazar Digital

At Big Bazar Digital, we strive to provide our customers with high-quality products and an excellent shopping experience. However, we understand that sometimes things don’t work out. If you are not completely satisfied with your purchase, we offer a straightforward Return and Refund Policy to ensure your shopping experience is as smooth as possible.

1. Returns Eligibility

  • Timeframe: You can request a return within 7 days from the date of delivery.
  • Once the return product's is received, it's be checked and approved within 2-3 business days.
  • Condition of Item: The product must be unused, in its original condition, and packaging, with all tags, labels, and accessories intact.
  • Non-returnable Items: Certain items such as personalized products, perishable goods, digital downloads, and opened software cannot be returned.

2. Process for Returns

  • Contact Us: To initiate a return, please contact our customer service team at 
    crown11.business@gmail.com. Be sure to include your order number, product details, and reason for the return.

  • Return Approval: Once your return request is approved, we will send you instructions on how to return the product. You may be asked to ship the product back to us at your own expense, unless the return is due to a defect or error on our part.
  • Return Shipping Costs: If the return is due to a damaged, defective, or incorrect item, Big Bazar Digital will cover the return shipping costs.

3. Refund Policy

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will offer you a full refund or replacement at no additional cost to you.

5. Exchanges

  • We do not offer direct exchanges at Big Bazar Digital. If you wish to exchange an item, please return the original product following the process outlined above and place a new order for the desired item.

6. Cancellations

  • If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled.

7. Contact Us If you have any questions or concerns about your return or refund, please don’t hesitate to get in touch with our customer service team at:

Email: crown11.business@gmail.com

We value your business and are committed to making your shopping experience with Big Bazar Digital a great one. Thank you for shopping with us!